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Customer Service Administrator

Job Introduction

Based at our Head Office in Liverpool the Customer Service Administrator role covers Monday – Friday working 37.50 hours a week from 9.00am – 5.00pm.

Reporting to the Online Manager, the Customer Service Administrator will work as part of a team providing exceptional customer service.

The role includes communicating with customers and employees by telephone and email.

  • Salary £18,000
  • Reference CSA/17
  • Contract Type Full Time
  • Closing Date July 17, 2017
  • Category Head Office
  • Business Unit Office (Liverpool)
  • Location Axis Business Park, Gillmoss, Liverpool, United Kingdom
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Role Responsibility

  • Provide outstanding customer service
  • Deal with customer queries and complaints
  • General administrative duties
  • Maintaining computerised records
  • Co-ordination of department duties

The Ideal Candidate

  • A good knowledge and understanding of customer service within retail is preferable although not essential as training will be provided
  • Outstanding written and verbal communication skills are essential
  • Computer proficient
  • Excellent judgement and ability to solve problems
  • Ability to work as part of a team
  • Ability to display a high degree of confidentiality and discretion

Package Description

  • £18,000 per annum
  • 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years service
  • Contributable Company pension scheme
  • Onsite Health and Fitness Centre

About Us

TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.

Having started more than 40 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 460 stores we have over 4 million paying customers each week.

With plans to increase our store portfolio to 900 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!

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